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Details

Barista (Part-time & Full-time) in Cincinnati at Follett

Date Posted: 12/2/2018

Job Snapshot

Job Description

The Barista is responsible for assisting customers and providing a great customer service. The Barista must be a quick learner with the ability to remember ingredients, prepare quality beverages, and fill customer orders. The associate must have the ability to greet customers, build relationships, and work effectively in a team environment.

This position also requires the ability to keep and maintain a clean and sanitary work environment. Respond to customer concerns and requests, and ensure all bookstore property and personnel are secure.

Key Areas of Responsibility:

  • Prepares quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Also, follow health, safety and sanitation guidelines for all products. 
  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Follett Starbucks Cafe. 
  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard, and set a positive example for the shift team. 
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues.
  • Communicates information to manager so that the team can respond as necessary to create a quality customer environment during each shift. 
  • Maintains regular and punctual attendance. 
  • Follows Starbucks operational policies and procedures, including safety and security, to ensure the safety of all partners during each shift. 
  • Delivers legendary customer service to all customers by acting with a customer comes first attitude by building relationships and connecting with the customer. 
  • Discovers and responds to customer needs in a timely manner.
  • Stocks products and maintains shelves/stock, organize and arrange books and merchandise as appropriate. 
  • Lift and carry boxes, books, and other merchandise.

 

Job Requirements

  • 1+ years previous Barista / food service experience required.
  • High School Degree or equivalent.
  • Ability to stand for up to two or more hours at any given time.
  • Ability to safely operate coffee equipment as necessary
  • Previous experience in a coffee shop, café environment (preferred)
  • Detail-orientation in performing accurate transactions
  • Self-motivated and multi-tasks with minimal supervision
  • Proactively meets both internal and external customer needs.
  • Effective work methods and consistently meets commitments
  • Effective communication skills-- clear, concise and positive.
  • Computer literacty desired
  • Willingness to work a flexible schedule including evening and weekend hours.
  • Ability to sit, stand, walk, climb, kneel and bend.