Co-store Manager at Baylor University in Waco at Follett

Date Posted: 5/10/2018

Job Snapshot

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Job Description

This position is responsible for assisting the area director with managing all functions of Baylor University campus bookstore including budgets and financial goals, service levels, policy administration, employment, supervision and development of sales and inventory records and related matters. Coordinates sales promotions, book signings, and directs team members preparing merchandise displays, store layout, and advertising copy. Oversees and approves the ordering of books and merchandise. Ensures compliance with company policies and procedures related to Store security, the staff and merchandise. Interfaces with students, faculty, staff, and school administrators ensuring good campus relations, and resolves complaints and escalated issues in a timely and satisfactory manner. Consistently demonstrates Follett Values.

Key Responsiblities:

  • Manages and supervises store personnel. Recruits, interviews, hire and trains quality team members. When necessary, handles disciplinary issues, writes corrective action plans, and terminations.

  • Prepares and implements detail plans for each department for team member schedules and hours, budgets, floor plans, and seasonal coverage. Reviews work schedule and ensures adequate store coverage.

  • Provides input on budget estimates for the year. Analyzes store financials to determine store and department performance and develops strategy to improve sales. Makes determination of markdowns and write-offs in partnership with Area Director. Ensures back office functions are performed in an accurate and timely manner. Summarizes data into management reports. Monitors cash procedures, payables and receivables.

  • Interfaces with customers, faculty, staff, administrators, vendors, and Home Office staff to exchange information. Answers routine inquiries and handles escalated complaints. May occasionally entertain campus contact or other influential campus personnel.

  • Ensures the safety of company funds, assets, personnel, customers and property and adherence of policies governing the acceptance of credit cards and checks.

  • Develops saleable inventory plans with the Area Director to maintain proper levels to meet customer demand. Plans for special sales and promotions. Schedules regular appointments to meet with school representatives or other personnel to ensure sales optimization for campus activity. Manages the visual presentation of the store to create an exciting shopping environment for customers.

  • Composes emails letters memos, reports, and team member performance appraisals. May issue store directives regarding store hours, store security and policies and procedures. Prepares invoices, charge backs, stores stock shipments, buy back, requisitions.

  • May work on renovation projects, store reorganizations, new store openings, and store closings. May respond to managerial or Home Office requests for special reports, information, or for help on special projects.

  • Performs open and closing responsibilities for the store.

  • Performs other duties as assigned.


Job Requirements

  • 3-5 years of experience

  • Bachelor degree or equivalent

  • 5-7 years previous experience in retail store management and people management; bookstore experience preferred. Strong background in merchandise presentation, strong aptitude for numbers and demonstrated ability to build relationships and customer outreach. Administrative skills with strong aptitude with numbers and safe cash handling procedures; demonstrated ability to lead and influence a team; strong customer service and communication skills; strong organizational and problem-solving skills; computer literacy.

  • General Computer Skills


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