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Details

Product Support Specialist in Westchester, IL at Follett

Date Posted: 1/4/2019

Job Snapshot

Job Description

  • Identifying technical issues and/or user errors associated with ecommerce, point of sale, course material management and personal productivity systems including:
    • System configurations
    • End-of-day and start-of-day issues
    • Inventory and order management issues
  • Troubleshooting OS and profile corruptions
  • Identifying basic LANnetworking issues
  • Identifying and diagnosing cause of PC hardware failures
  • Identifying basic printer malfunctions
  • Workstation HDD data recovery using designated tools
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To apply, please send your resume to jpikes@follett.com

Job Requirements

  • Excellent customer service capabilities
  • Effective written and verbal communication skills
  • Strong Interpersonal skills and team player
  • Ability to organize and multi-task
  • Effective problem solving and decision-making skills
  • A degree qualification or equivalent experience in a relevant computer science discipline
  • Ability to quickly learn new technical concepts
  • Ability to handle constantly changing incident flow; remain productive during slow times, be able to multi- task effectively during busy times, exercise patience and professionalism during stressful situations
  • Working knowledge and experience in the following technologies and hardware: Windows OS (primarily XP & 7), MS Office Suite, Active Directory, Routers, Switches, WANLAN technologies, PC hardware
  • Ability to work 11:30am-8:00pm shift, Monday-Friday
  • Ability to work overtime during busy seasons